Terms and conditions

Covid protocol for workshop classes

If you are feeling unwell prior to a class please contact us and we will arrange to move you to a date later in the year. You do not have to pick a date immediately. Please do not come to class if you are showing any symptoms of coronavirus including a temperature, cough, shortness of breath or a change in taste or sense of smell.

We have increased hygiene guidelines in the studio with immediate effect.

Please help us keep everyone safe by adhering to these new guidelines. The studio (including equipment) is cleaned after every class to ensure a safe environment for everyone.

DISCLAIMER

Please note that when you book a course through www.lindseygallacher.com you are agreeing to and are bound by our Terms and Conditions. Please read our Terms and Conditions carefully before ordering goods or booking a class/service on our website. All transactions are bound by these Terms and Conditions. you may want to print or save these Terms and Conditions for future reference.

We reserve the right to change these terms and conditions at any time. Any such changes will take effect from the moment they are posted on the website and it is your responsibility to check the terms and conditions each time you use this website and your continued use of the website will signify your acceptance of our latest terms and conditions. 

The content of Lindsey Gallacher’s website is for your general use and information only. We reserve the right to change any of our content at any time. The provider is not liable for any use of the website or reliance on the content, nor are they liable if the website is unavailable for any reason, Lindsey Gallacher, 15 Traill Street, Thurso, Caithness, KW14 8EJ

PAYMENTS

All transfers conducted through Lindsey Gallacher goes through Godaddy website and Cademy online classes provider and transactions are made through Stripe, or Paypal unless requested otherwise, to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. The credit/debit card that is being used must be yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment, we will not be liable for any delay or non-delivery of your order. We also reserve the right to cancel your order.

If you would prefer to pay by cash, cheque, bank transfer or payment link via mobile phone please email Lindsey on
Lindsey.gallacher@btinternet.com 07779 232782

Once payments are made for any classes you will be emailed ahead of class to prepare you for the event. 

CLASSES / WORKSHOPS

Please check the dates carefully prior to booking. Once an order is placed it cannot be refunded.

If for any reason you are unable to attend please contact Lindsey and we will try to find someone to take your place. Lindsey is not contractually bound to find a replacement but we can try to find someone as a goodwill gesture. If this is not possible feel free to send a substitute. If we find someone to take your place we can transfer you to a later date or another class of your choice. If you book a workshop for several days duration please make sure you can attend all days.

All workshops must be paid for in full prior to the workshop.

In the unlikely event that a workshop is cancelled, we'll attempt to give you as much warning as possible. We will email you and phone you if you have provided us with a telephone number. We'll gladly refund your booking fee or transfer you to a workshop of the same value, space permitting. Unfortunately, we cannot accept responsibility for wasted travel costs.

Where the workshop cannot be rescheduled the workshop will be cancelled with students given a full refund.

COURSE REQUIREMENTS

We try to be inclusive as much as possible, however for making jewellery please note that you will require good use of your hands and eyesight. A sustained level of concentration is required as is following instruction/direction. If you feel you have any impairments that might affect you or the class please contact the relevant studio prior to booking and we will do our best to find a class suitable and/or make special arrangements where possible.

HEALTH & SAFETY

You will be given correct and proper tuition on all tools and machinery. You will be advised to wear the correct protective gear where necessary. Loud noise, interaction with hazardous substances and blow torches are all expected in a Jewellery Workshop but may not be required in every class. Ear defenders can be issued if required. At all times in any workshop, instructions from the tutor must be followed. Failure to do so could result in injury to self or third party and could result in being asked to leave the premises permanently without a refund. Vanilla Ink will not be held liable for any accidents as a result of failure to listen to instructions.

Any person considered to be under the influence of drink or drugs will not be allowed access to Vanilla Ink and no refund will be offered under such circumstances. 

Failure to adhere to the terms and conditions may result in being removed from the class without a refund.

GIFT VOUCHERS

Gift vouchers are available as physical gift vouchers and also through Cademy, please contact Lindsey with any queries if you are unsure which one to purchase.
Our gift vouchers have a 12-month expiry date, from the date of purchase. Our gift vouchers can be used for workshops online or items within the actual studio. Gift vouchers cannot be exchanged for cash, or used after their expiry date.

COPYRIGHT

All content including pictures, designs, logos, photographs, written and other materials on our website are copyrighted to Lindsey Gallacher its authors, designers, photographers etc. All worldwide rights are reserved. This site and its contents may only be used for personal non-commercial use. Any reproduction in whole or in part of our website is strictly prohibited without the prior written permission of Lindsey Gallacher. We reserve the right to share, promote and advertise any jewellery created in our classes/sessions. All students are permitted to share their own creations with credit given to Lindsey Gallacher. Students are permitted to take their creations away with an agreement.

DELIVERY OF PRODUCTS 

Lindsey ships anywhere in the UK by Royal Mail first class signed for on all jewellery orders, therefore a signature will be required. If you do not collect your item from the post office within the time stipulated on the card and the item is returned to Lindsey, we reserve the right to charge for re-postage.  Please check your goods on delivery. If items arrive damaged/faulty please let us know within 3 days and arrange to post them back to us. If you do not inform us within 3 days, then we will have no liability for items said to be damaged/faulty on delivery. Please send items back via a signed for postal service for your own proof of delivery. This postage cost will not be reimbursed unless the item is damaged/faulty. If you have any questions about our delivery costs or delivery times to a specific country, or would like more information, contact- lindsey.gallacher@btinternet.com or use the contact form on our website.

BESPOKE COMMISSIONS

Consultations for bespoke pieces are currently free. During the consultation, there may be drawings and notes of your requested design and specifications will be made. Once you are happy with your final drawing and design specifications for your project, have confirmed via email that all details are correct and that you are ready to go ahead, we can proceed with your order. A deposit is required before the commencement of all bespoke projects and will vary depending on the budget of the final piece(s). The deposit is a percentage of the approximate final costing and will be confirmed when ordering. The deposit is non-refundable. You can expect to pay 20% if less than £1000.  Your deposit paid will be deducted from the final balance due. Please note any quotes received are valid for 14 days from the date of issue due to the fluctuations in metal prices. We do reserve the right to change a quote within this time frame if there is a change in metal prices, but this is a rare occurrence.

Once a drawing has been agreed on, the client has to honour this agreement. Lindsey cannot be held accountable for any changes to personal views on reflection after work on the piece has commenced. Please bear in mind that any sketches are just an indication of how the finished jewellery will look- and because the jewellery is hand made and hand-cut, some slight variations from the sketch and the final finished jewellery can occur.

Once an order for bespoke jewellery has been placed and deposit paid, we take this as acceptance of our terms and conditions on bespoke jewellery. No major changes can be made once you have confirmed the design and once you have paid, and your order cannot be cancelled or refunded. Any changes made to an order after acceptance of specifications and payment may incur a charge. No refunds will be given on any bespoke piece of jewellery at any time.

The final balance can be paid in full on completion of work.

Alterations made after a bespoke piece has been received will incur an additional charge. Lindsey will be happy to help but this will not be included in your original price.

If you’d like to discuss your bespoke jewellery idea before proceeding, we’re more than happy to help. Please note, jewellery will tarnish over time.

By agreeing to go ahead with any bespoke piece, you accept these terms and conditions.  Thanks for shopping at Lindsey Gallacher. We hope that you will be delighted with your purchase, however  If you are not entirely satisfied with your Please contact Lindsey who will be happy to help .

payments: Goods can be paid by credit card and PayPal 

Return policy :  Buyers are responsible for return postage costs. If the item is not returned in its original condition the buyer is responsible for any loss in value.

Exchange Policy: Please contact me within 14 days of delivery, dispatch item within 30 days of receiving delivery.

CANCELLATION POLICY : You as the consumer have the right to cancel your purchased goods and claim a refund without giving reason or justification and without incurring any liability within 14 calendar days of receiving the goods. 

If you require a copy  of these rights please request via email 

 Please Contact Lindsey Gallacher if you are needing any further help on the contact me page .